Electronic commerce

General conditions of distance selling and general information.

He is the owner of this "Web Site" Mery Health SL, NIF number B-88203484, with address at C / Velázquez, 27 - 1º Ext. Izq. of Madrid (Madrid) and Postal Code 28001.

The present General Conditions of online sale are intended to regulate the contractual relationship between the user and the owner of the "Website" regarding the purchase or acquisition of services offered through it.

In addition to reading these Conditions, the user, before accessing and navigating the "Website", must read the Legal Notice and Conditions of Use, as well as the Privacy Policy and the Cookies Policy. The use of this "website" means that the user is bound by these conditions and by the aforementioned texts.

It is reported that these Conditions may be modified at any time. The user is responsible for consulting them every time they access, browse or make use of the Website, since those that are valid at the moment in which the acquisition of services is requested will be applicable.

For all questions that the user may have in relation to these Conditions you can contact the owner of the Website through the email hola@testgeneticoonline.com.

Users and / or buyers

The user assumes the responsibility of a correct use of the Web page, extending this responsibility to:

1º. Make use of the Website only for inquiries and legally valid purchases.

2º. Do not place any false or fraudulent orders. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled.

3º. Provide contact details, true and lawful, such as e-mail address, postal address or other information, so that the owner of the website can contact him if necessary. The user consents to said communication, regarding the services provided, by checking the corresponding box on the purchase and contact form. (See our Privacy Policy).

4º The user declares to be over 18 years old and have sufficient legal capacity to enter into contracts through this website.

Process and sales procedures

In the transactions of purchase / contracting services, the user must follow the purchase / contracting procedure established and may modify both the selected services and the amount of these, the personal data filled, the payment method and the place of delivery, backing down in the purchase / contracting procedure of the Website before final acceptance by confirming the purchase / sale / purchase by clicking on the "CONFIRM" button.

Once the purchase / contract is made, it will be confirmed by sending an email, within a maximum period of 24 hours, to the address indicated by the buyer, confirming the purchased services, costs, taxes and shipping costs. the form of payment and the place and delivery time.

Once the purchase procedure has been completed, the user consents to the owner of the Website to generate an electronic invoice that will be sent to the user, where appropriate, by e-mail. If the user wishes, the invoice can be sent in paper format requesting it in the telephone number or email address mentioned above.

Availability of services

All the services offered on the website are subject to their availability and / or that no circumstance or cause of force majeure affects the supply there of.

Price and payment methods

The prices of the services offered on the Web are indicated in euros.

The prices of the services offered include the shipping costs that may be incurred, unless otherwise indicated.

The prices of the services offered may change at any time, but such changes will not affect the orders and purchases with respect to which the customer has already received an order confirmation.

Payment for contracted services may be made through the following means:

• Pay Pal

• Visa

• Master Card


The price of the services includes the VAT in force at the time of purchase / contracting.

Purchases / contracts made by VAT taxpayers residing in the European Union and endowed with an intra-community NIF will be exempt from VAT payment.

Purchases / contracts made by natural or legal persons in countries outside the EU will be exempt from VAT.

Shipping / Gratuity

In deliveries to the Canary Islands, Ceuta and Melilla, shipping costs include transportation, insurance and customs clearance at source. It also includes the customs charges in destination (tariffs)

Where applicable, in international shipments other than countries of the European Union, shipping costs include transportation, insurance and customs clearance at source, including customs charges at destination (tariffs).

Delivery of services

The method of collection or delivery is the postal address provided at the time of purchase.

The delivery time of your result will depend on the moment of collection by the operator of your sample taking kit. You can follow up on your sample using your code in the "Sample Follow-up Tab", except in those cases in which there are unforeseen or extraordinary circumstances or, as the case may be, arising from the personalization of the products.

If for any reason attributable to the logistics operator could not proceed to collection or delivery, the customer will be contacted to inform him of this circumstance and he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with Full refund of the price paid. Home deliveries will be made in working days.

In case of any problem contact hola@testgeneticoonline.com and we will assist you as soon as possible.

It will be understood that the delivery has taken place or that the order has been delivered at the moment in which the client or a third party indicated by him other than the carrier acquire the material possession of the shipment, which will be confirmed by signing the receipt of the delivery. order at the agreed delivery address.

The risks that the services could derive will be charged to the client from the moment of delivery. The customer acquires ownership of the products when the seller receives full payment of all amounts due in relation to the purchase made and the delivery has been made, or at the time of delivery, if it takes place at a later time upon full receipt of the amount to be paid by the client.

Product / service returns

In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter "TRLGDCU") , the consumer will have the right to withdraw from the contract only when he does not use his sample taking kit. Its use is equivalent to the opening of the kit.

The return policy of testgeneticoonline.com is as follows: The amount to be returned is subject to the following conditions:

- The amount of your purchase will be returned with a € 175 penalty.

- Si ya ha procedido a enviar la muestra de retorno a nuestro laboratorio, no se puede proceder a la devolución del importe desembolsado. Si excepcionalmente el Comprador tuviera algún problema relacionado con el pedido, deberá contactar con testgeneticoonline.com para solucionarlo a la mayor brevedad posible, enviando un mail a la siguiente dirección hola@testgeneticoonline.com.

Reanalysis is not included if the sample does not come completely conclusive. In these cases, a partial report will be generated based on the available results.

This type of incidents can be caused by several factors (non-discriminatory during the analysis process), among which are:

* Do not follow the instructions step by step.

* Being taking medication, having used a mouthwash ... that could inhibit the process.

* Not having rubbed enough or during the indicated time.

* That there is a microbiological contamination. In this situation, the result of the analysis could be altered.


The consumer must inform the seller of the lack of conformity within two months of having knowledge of it. Failure to comply with this deadline will not result in the loss of the right to adequate sanitation, the consumer being responsible, nevertheless, for the damages and losses actually caused by the delay in the communication.

Deficiencies caused by negligence, bumping, use or improper handling, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when appropriate, or materials subject to wear and tear due to normal use are not included.

The guarantee will lose its value if they modify, alter or replace some of the data of the same or proof of purchase or if it manipulates or repairs both the identification number and the own good without knowledge of the Owner of the Web.


The Company will not be responsible for the delays that occur during the customs clearance, for customs inspections or confiscation of any element by the authorities, in the actions or omissions of the buyer or recipient of the services and, in general, for reasons beyond the control of the own management of the purchase neither by fortuitous causes and force majeure.

The Company will act with the utmost diligence to make available to the company in charge of transporting the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for reasons such as strikes, road retentions, and in general any other of the sector, resulting in delays, losses or theft of the product.

The Company will not respond for technical failures that due to fortuitous causes or of another nature, prevent a normal functioning of the service through the internet, due to lack of availability of the website for maintenance reasons or others that prevent the service from being available. The company puts all means at its disposal for the purpose of carrying out the process of purchase, payment and delivery / delivery of the product / service, however, disclaims liability for reasons that are not attributable to it, fortuitous event or force majeure.

In general, the Company will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when the same is due to events that are outside the reasonable control of the company, that is to say, that are due to causes of overwhelming force.


The user of the Web page may communicate his complaints about products or services purchased subject to these Conditions and comments that he wishes to make through the email info@testgeneticoonline.com.

Commercial Claims

In addition, official complaint forms are available to consumers and users, which they can request from the company at any time, using the contact data mentioned in the previous section.

Protection of privacy or personal data

The information or personal data that you provide about you will be treated in accordance with the provisions of the Data Protection Policies. In the same way, the necessary technical and organizational measures have been adopted to guarantee the security, integrity and confidentiality of the same in accordance with the provisions of the General Data Protection Regulations and current Spanish legislation.

By using this Web page you consent to the processing of such information and personal data and declare that they are true and correspond to reality.

More information in the Privacy Policy.

Law and Jurisdiction applicable in electronic commerce

The purchase system is subject to current legislation in Spain. Therefore, the sales operations will be understood to be made at the seller's address. For the resolution of any conflict that may arise between the parties, the competent Judges and Tribunals will be those of the domicile of the consumer, provided that the same is located in Spanish territory.

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